Lean Six Sigma TV Series 1
Six Sigma IQ get up close and personal with Barclaycard 'Obsessed about Process’ lead, Tami Hargreaves for an exclusive preview into the success factors for their improvement programme. Placing the customer at the heart of their global change program Barclaycard lead the way in next generation customer experience management – Take a look at how you can do the same!
- Keeping customer at the heart of your business
- Getting business wide buy-in
- Lean Six Sigma lesson learnt
- Lean Six Sigma for transformation
- Sustaining Process Improvement
- Training & development
You can meet Tami in person at the 11th Annual Lean Six Sigma Sigma & Process Improvement Summit, where she’ll be going further into how to integrate customer experience management into your improvement programs to boost customer service and revenue – register now.
Wingate Floaters Team Webcast - Mosaic
14th January
Grassroots change management from the bestselling author of “It’s Your Ship”
Watch Mike Abrashoff's webcast again
At the age of 36, Mike Abrashoff was selected to become Commander of U.S.S. Benfold, at the time he was the most junior commanding officer in the Pacific Fleet. The challenges were staggering with exceptionally low morale and unacceptably high turnover. The solution was a system of beliefs that Mike calls GrassRoots Leadership, a term familiar in our Lean Six Sigma community. A process of replacing command and control with commitment and cohesion, by engaging the hearts, minds, and loyalties of workers – a belief that Mike achieves with conviction. “The most important thing that a captain can do is to see the ship through the eyes of the crew.” It was an experience that began to generate invaluable ideas, often from unexpected sources.
GrassRoots leadership is a principle that empowers every individual to share the responsibility of achieving excellence. “It’s your ship,” Mike was known to say. To this day, his former sailors still remind him of it. By every measure, these principles were able to achieve breakthrough results. Personnel turnover decreased to an unprecedented 1%. The rate of military promotions tripled, and operating expenses were slashed by 25%.
The U.S.S. Benfold became regarded as the finest ship in the Pacific Fleet, winning the prestigious Spokane Trophy for having the highest degree of combat readiness. Mike’s book, It's Your Ship, is a fascinating tale of top-down change for anyone trying to navigate today’s uncertain business seas. Don’t miss the cross-over take aways for leading your Lean Six Sigma program forward.
