Tuesday 19th January, 2010
Workshop Day | Conference Day 1 | Conference Day 2 | Master-Classes
8:30 Chairman’s Opening Address
8:40 Introduction From Mark George, MD, Process & Innovation Performance Group, Accenture
8:50 Continually Driving Cost Out And Doing More With Less: Your Guide To Effective And Sustainable Cost Cutting In A Tightened Economy
As commercial economies and public sector budgets contract there is increased pressure for organizations to drive efficiencies and lower their overall costs of operation. Whilst there are countless strategies and methods to reduce cost many tend to be knee-jerk reactions to market conditions; lacking in analysis and are often poorly planned and executed. The outcomes can be hit and miss; some may have benefits that are short lived while others may do more harm in eroding market share through lack of customer focus than actually reducing cost. No matter what approach you take, a well developed plan is required for the cost reduction activity to provide significant net gain for the organization.
This session will delve deep into the 5 critical elements for truly effective cost reduction strategies:
- Aligning reduction efforts to support company strategy and urgency: Strategies for immediate survival, business as usual or establishing competitive advantage
- Identifying the greatest areas of opportunity to reduce cost relative to the effort and investment required
- Ensuring that cost reduction activity does not adversely affect the overall business: Avoiding risking negative impact on market share
- Executing reduction efforts in a feasible and pragmatic fashion
- Sustaining the reductions realized post cost reduction initiative
Mark George
MD
Process & Innovation Performance Group
Accenture & Client (client details to be released prior to event)
9:35 Extraordinary Times Call For Extraordinary Leadership
Lead your organization into the future! Make no mistake about it, extraordinary times demand extraordinary leadership and we find ourselves in unprecedented trading conditions. Only leadership can provide the vision and strategy on the frontline to thrive in the global downturn, whilst simultaneously ensuring that all the available quality process improvement measures are being implemented behind the scenes to guarantee the right things are delivered to exacting plans and exacting budgets.
Rene Carayol
Senior Executive & Former Board Member for Pepsi, Marks & Spencer
IPC Media & The Inland Revenue
BOOK SIGNING WITH MARK GEORGE
10:35 Coffee & Refreshments In Solutions Hall
11:05 2010 PI Visionary Council
In an original interview format this world first PI Visionary Council provides reflection on the role of Process Improvement in transforming US business to move out of the recession
- Where did it all go wrong for the big L6S multinationals?
- What does the recent recession mean for the future of L6S and how can it be leveraged to pull businesses out of the doom and gloom?
- How can L6S evolve to more effectively meet the challenge of tomorrow business?
- How can L6S be used for not just cost-cutting but to pro-actively drive customer experience and top-line growth
Interview hosted by Rene Carayol, Senior Executive & Former Board Member for Pepsi, Marks & Spencer, IPC Media & The Inland Revenue Confirmed panellists:
Chuck ChadaSr VP, Corporate Lean Six Sigma Strategic Initiatives Xerox |
Alan SimpsonExecutive, Director Global Business, Improvement, Medical Device Diagnostic Group J&J |
Jim CoscoVP & CQO, Home Networks & Mobility Motorola |
Dan KovacsExecutive Director Lean Six Sigma Seagate Technology |
12:05 Bringing Six Sigma Back To The C-Suite
In today’s tough economic times, when companies need to become leaner and more efficient, deliver better results, and find ways to grow from within, Six Sigma should be at the forefront, helping organizations improve, manage, and measure their way to higher levels of performance. So why aren’t more companies turning to Six Sigma for help? And why are some reducing or eliminating their process improvement programs at a time when they should rely on them more than ever? Whether it is misperception or reality, Six Sigma has the stigma of being old school. It’s often seen as being too rigid and too bureaucratic, and requiring too big an investment in training. Moreover, in many companies, the process has become the purpose: there’s a disconnect between deployment activities and the drivers of business success. As a result, many C-level executives see Six Sigma as a “nice to have” rather than a “must have.”
The truth is that Six Sigma has never been more relevant and there’s never been a better time for Process Improvement leaders to be invited back into the C-Suite. In this forward thinking session, you will learn about three changes you can make to earn that invitation:
- Aligning Six Sigma with the organization’s strategic goals
- Delivering results quickly
- Thinking like a CEO
John Rodgers
Managing Director
SSA & Company & Client (Client details to be released prior to event)
BOOK SIGNING WITH RENE CARAYOL – CORPORATE VOODOO
12:50 Strolling Lunch & Speed Networking In Exhibition Hall
Build on your speed networking experience from day one and meet yet more contacts. Day 2 speed networking will be structured around industry groups to make sure you can pick your peers out form the crowd – an unmissable part of the L6S & Process Improvement Summit.
| Click on your preferred stream option to find out more about specialised benchmarking sessions | ||||
LAUNCHING PROCESS IMPROVEMENTThe beginners implementation guide (Case study presentations for 0-3 years) |
L6S & BUSINESS RESULTSSuccessful deployment case studies (Case study presentations for 3-5 years) |
BIG PICTURE IMPROVEMENT THINK TANKSInteractive strategic implementation benchmarking (Facilitated using real time keypads) |
TOOL IMPROVEMENT & DEMO TRACKTechnology demonstrations and project insights |
FUTURE IMPROVEMENTS BOARDThe experts discussion and networking forum (Exclusively for 5 years and over – by pre-registration only |
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1:50 Planning Implementation: Effectively Integrating L6S With Existing Baldrige Based Quality Programs
- How L6S and Baldrige/Sterling Management System jointly enhance an organization’s management system
- How a combined approach will help to engage all stakeholders
- Providing measurable outcomes and process measures focused on what is most important for your organization’s success
- Best practices for encouraging and supporting innovation
John Pieno
Chairman
Florida Sterling Council
2:40 Working From The Bottomup: Creating A Framework For A 'Stealth Deployment
- What to do when you don't have top down support: A realistic alternative to the big bang deployment
- Creating an organizational blue-print for a stealth deployment
- Problems and pitfalls of Lean Six Sigma deployments in small or public sector organizations
Roy Madsen
Senior Advisor to the CFO & Director Lean Six Sigma
Comptroller of the Currency
3:30 Coffee & Networking In Solutions Hall
4:00 High Velocity Lean Transformation: Getting Started and Getting Results Quickly
Discover High Velocity Lean Transformation, for custom-tailored solutions that deliver substantial and sustainable results.
- Dilemmas of the CEO in committing to systemic change - real life lessons for leaders
- Achieving lasting change - Making the right strategic choices for maximum long term results
- Alternative ways third parties can help, and the implications for executives and consultants
- Tough decisions for the C-suite - how to recognize and deal with the issues that fall in your court
- Overcoming culture change challenges - building passion, customer centricity, and performance
- Avoiding false starts; when a "do-over" is and is not an option
Mark Bidlake
Associate Partner, Human Capital & Org Effectiveness
CGN & Associates Inc
Navneet Arora
Partner
CGN & Associates Inc
4:50 Becoming A Performance Led Organization: Connecting Measurement And Management With Leadership And Strategy
- Embedding sound strategy development: Building an organization that is designed to achieve a company vision.
- Implementing a Quality Measurement System connecting to the visions: Ensure you count what counts to organizational results
- Have courage: Be prepared to stand up to entrenched interests and implement where data takes you
- Create the vision: Realize Operational Excellence and operate with the efficiency of an industry leader
Marck Aesch
CEO
Rochester Genesee Regional Transportation Authority
1:50 Obsessed About Process: Driving A Vision For Excellence In Customer Experience
- Customer service and revenue generation: Integrating customer experience management into your improvement programs
- Turning vision into reality: How to drive customer experience through operational excellence
- Engaging the business: Making your people central to delivering your vision
Tami Hargreaves
Head of Professional Services & Development, COO Office
Barclaycard
2:40 Building A Future Model For Performance Excellence Through Business Process Reengineering
- Re-engineering your processes in line with new and constantly changing operational structures post recession
- Building Business Process Reengineering methodologies into your existing L6S program to help deliver sustainable change programs
- Creating bespoke business process systems aligned to your unique business model
Wipro Consulting
Services & Client
3:30 Coffee & Networking In Solutions Hall
4:00 Optimizing Culture, Lean Tools And Process Management Systems As Strategic Business Enablers
- Winning through Lean: Driving a Lean culture for Operational Excellence
- Focusing on Lean as part of a strategic Six Sigma program for stronger and more efficient Process Improvement
- Reaching Excellence: Tactical and strategic lessons learnt from Shingo Prize winners
- Building a customer centric culture that wants to win
Kevin Elsberry
VP Operations & Engineering
EFI Electronics by Schneider Electric
4:50 Changing Culture In A Global Company
- Selecting processes to enable a culture of continuous improvement
- Creating a global performance and operational management system that spans across the organization (from bottom to top)
- Shaping a culture to drive sustainable results year on year
Gary Thomas
Director Continuous Improvement & Operational Risk
HJ Heinz
1:50 Out-Side In: The Secret Of The Leading 21st Century Companies
- Outside-in vs. Inside Out Process Management?
- Building the next generation of Lean Six Sigma: Building an evolutionary approach to PI centred around the customer
- Assessing different strategies for creating successful customer outcome by aligning customer feedback to business and operational strategy
- How each and every person can contribute to customer success
Steve Towers
CEO & Founder
BP Group
This session is facilitated using Zing.
Zing is an interactive wireless keyboard technology using collaborative software for meeting and learning. This electronic environment helps everyone contribute and as ideas are captured and developed in real time, this session offers levels of interactivity never previously seen at a Lean Six Sigma event.
3:30 Coffee & Networking In Solutions Hall
4:00 How To Use Lean Six Sigma To Thrive In A New Economy
- Re-evaluate and re-prioritize your current portfolio of initiatives based on the value each will deliver to the business
- Move fixed costs to variable through alternative sourcing models that reduce financial exposure during tough economic times
Dave Lubowe
VP & Partner, Operations Strategy & Green SigmaTM
IBM Global Business Services
This session is facilitated using Zing.
Zing is an interactive wireless keyboard technology using collaborative software for meeting and learning. This electronic environment helps everyone contribute and as ideas are captured and developed in real time, this session offers levels of interactivity never previously seen at a Lean Six Sigma event.
1:50 TOOL CASE STUDY: DFSS Applying The Right Business Excellence (BE) Tools In Technology And Product Development
- Migrating BE from a centralized deployment model to a fully integrated model
- The design element: Embedding the BE tools into your design and development processes
- Training and mentoring for DFSS in functional organizations
- Practical strategies to apply DFSS tools for technology and product development
Joseph C Liu
Development Technologist
Seagate Technology
2:40 TECHNOLOGY & TOOL DEMONSTRATION:
Balanced Scorecarding & strategic alignment: Defining and managing business priorities for Lean Six Sigma (session open for demonstration from innovative solution providers – email sponsorship@iqpc.co.uk for more information)
4:00 TECHNOLOGY & TOOL DEMONSTRATION:
Managing and growing L6S talent - cost effectively applying L6S training and blending learning models
4:50 TECHNOLOGY & TOOL DEMONSTRATION:
Lean: Leveraging Lean tools and technology for complete value stream optimization (session open for demonstration from innovative solution providers – email sponsorship@iqpc.co.uk for more information)
1:50 Sustaining 2nd/3rd Generation Improvement Programs Discussion Points To Include:
- Strategies for retaining the knowledge of your L6S predecessor
- Applying Continuous Improvement to your L6S program
- Sustaining the gains: Ensuring every step is a step forward
Susan Huthmaker
VP Operational Excellence
SimplexGrinnell
4:00 Leveraging Process Redesign & Simulation To Aid Restructuring And Transformation Discussion Points To Include:
- Utilizing process re-design during M&A and organizational restructuring: Merging together two business and operational platforms
- Reaching the future state: Documenting and simulating target state for optimal results and reduced risk
- Using simulation to navigate, predict and manage complexities in process and operational cultural change
- Core learning from the Bank of America and County-wide merger
Mark Barnett
SVP, Process Design Manager
Bank of America
5:40 Chairman’s Closing Remarks And Close Of Day 2
7:30 Process Excellence Awards Ceremony & Gala Dinner
It’s what the Process Excellence community has been waiting for – IQPC Annual Process Excellence Awards and gala dinner! Following the final round of judging on January 18th, the awards winners will finally be publically announced and invited to collect their awards as part of this exciting evening of celebration and entertainment. IQPC invite you to join the celebrations and recognize the hard work and achievements of your industry peers. Not only that but you’ll also be treated to a fine 3 course dinner and surprise entertainment where you’ll be able to continue networking long into the evening.Part of networking package: Please confirm attendance upon registration
Workshop Day | Conference Day 1 | Conference Day 2 | Master-Classes