Workshop Day

08.00 - 11.00 Implementing A Sustainable World Class Management Framework

Lean, Six Sigma, TPM, WCM, without the necessary Management System, are not sustainable Improvement methodologies. Sustainable business improvement requires a complete system yet still most companies do not have the required framework in place to effectively implement the long term transformational process required of the individual improvement methodologies.

Just ask yourself:

• Are you relying on external or internal experts for deployment?
• Are you using lots of different improvement methodologies that are not deployed simultaneously across the business?
• Do you have functional experts responsible for different parts of implementation?
• Are you struggling to measure the status of deployment across all your sites in real time?
• Do you have poor visibility of the organization’s implementation road map, for the next 5 to 6 years?
• Do you suffer from frequently changing methodologies, tools and management?
• Do not have the entire workforce engaged in CI?

If you have answered yes to 3 or more of these pertinent questions the chances are your CI initiative will not be sustainable. This workshop will allow you to not only identify the gaps in your current program but to help you to build a more sustainable management framework for continued World Class Results.

Glenn Leask
President
Competitive Capabilities International (CCI)

08.00 - 11.00 Creating The Balance Between Customer Satisfaction And Reducing Operating Costs Through A Voice Of The Customer Process Improvement Roadmap

In this session you will learn how create the foundations for Process Excellence with the right Customer Experience, using a customer-in perspective. You will learn how to align the goals of the customer with the goals of your organization from day 1 of your improvement programs to increase customer satisfaction, loyalty, retention and revenue enhancement, as well as cutting costs.

In this session CSI DeLeeuw will cover:

• Implementing an end-to-end solution that aligns people, process and technology
• Developing a business strategy driven by the "Voice of your Customer"
• Using Business Intelligence tools to measure, manage and drive success
• Supporting Continuous Process Improvement by understanding customer perspective
• Establishing operational accountability for making improvements
• Identifying customer needs through Key Attitudinal Indicators (KAIs)
• Developing a “Listening Framework” that leverages actionable data

Bryan Carey
Senior Vice President of Strategic Consulting for Conversion Services International, and Managing Director
CSI DeLeeuw

Jared Hillam
Vice President of Business Intelligence for
Conversion Services International

Jeff DeLayne Stroud
Master Black Belt
CSI DeLeeuw

08.00 - 11.00 Achieving High Performance Innovation & Growth

Successful innovation is critical to driving sustainable, profitable growth. But how do you produce better results from your innovation initiatives and address your full range of growth opportunities? Like all other business disciplines, rigor and process excellence are the answers.

In this session, Accenture will introduce you to their Innovation Venture program that marries the key components of the innovation process with the rigor of venture capital investment practices. This program is proven to define optimal innovation opportunities, or growth platforms, while developing pragmatic migration paths to realization of new offerings.

In this session, you will learn:

• How deep analysis from multiple perspectives drives the creation of a robust insight foundation
• The key steps to this Venture program and the path to bigger, yet pragmatic ideas
• How Accenture’s approach is unique in driving the value of innovation pipelines, defining the focus areas for innovation, and increasing the predictability of innovation success How the Venture program accelerates time-to-market and increases probability of success at full launch
• Practical strategies to enhance your innovation process and pipeline

Tony Gardner
Senior Executive
Accenture

Shubber Ali
Senior Manager
Accenture

08.00 - 11.00 Creating A Systematic R&D Process To Increase Innovation And Lower Costs

In this workshop participants will receive an in-depth insight into the systematic R&D process of defense giant and Six Sigma organization: Lockheed Martin.

In this session, you will learn:

• Design for Lean and Quality: Re-assessing product design in terms of both customer value and cost efficiency
• Build a step-by-step proceedure for process redesign starting from the customer need
• Identify the idea; future state and process strategies to get there
• Utilize practical techniques for risk management during the product design process

Jorge Pica
Deputy Operations Director
Lockheed Martin Electronic Systems

08.00 - 11.00 Prioritizing Problem Solving For Optimal Business Value: How To Solve Even ‘Impossible Problems’ Using True Opportunity™

Can you see the million dollar opportunities that others believe are just a cost of doing business? Getting the biggest financial return from your Lean or Six Sigma program in the shortest time means quickly solving the problems of highest value. Often these problems have been around for some time.

This interactive case study, using real-life material will

• Teach you how to tackle problems others have found too difficult to solve
• Learn how to use true opportunity to select the right projects
• Show you quick and easy ways to solve all problems, from the simplest to the most complex

Ian Morrison
CEO, Hagen & Company
Inc

2:45 Moving To The Next Level: Driving Process Excellence Initiatives Using Maturity Modelling

In this practical session the Wipro team will walk you through how to apply maturity modelling to your organisation and create a strategic improvement plan for a sustainable Process Improvement program:

Workshop participants will learn how to:

• Use a practical Process maturity model to help drive business performance improvement
• Utilize maturity modelling to assess the strengths and weaknesses of current Process Excellence initiatives
• Build a common understanding on how to assess your current maturity level across the organisation
• Understand organisational capabilities you require to move up the maturity model and grow your business
• Leverage the maturity model to help you prepare for common adoption pitfalls: Presented through real deployment case studies
• Define your vision (target maturity level) and action plan for moving forward

Asheesh Malhotra
Principal Consultant, Business Process Improvement Practice
Wipro Consulting Services

The integration of Lean and Six Sigma was the last real revolution in process improvement strategy. Now, with most of the low hanging fruit gone, leaders are challenged to implement breakthrough methods that produce increasingly better ROI.

During this workshop, attendees will participate in teams through a dynamic, hands-on simulation to learn how to integrate Constraints Management to yield results that Lean Six Sigma cannot produce on its own. Participants will track the results for key metrics and measure the difference.

Through a mixture of simulation activities and interactive discussions this workshop will focus on:

• How to use Constraints Management to find high-impact improvement opportunities
• Tools that leaders can apply to break system constraints
• Lessons learned from integration conflicts: How to make it work
• Tracking the right performance metrics

Bahadir Inozu
Ph.D., CEO
NOVACES

Dan Chauncey
Director of Deployment Services
NOVACES

2:45 Strategic Process Management: Aligning Process Improvement With Your Business Needs

Are you looking for a more strategic Process Management approach to meet the new challenges of today’s fast-paced business world and that will align with your investors demands? Are you looking to generate optimal results from initial investment in the shortest time possible and using fewer resources?

In this session SSA will help you to achieve these goals through utilizing a holistic framework for Strategic Process Management (SPM) and Process Improvement. You will:

• Outline the fundamental SPM framework, tools and strategies for optimal application
• Debate how this approach can be deployed most effectively to deliver results in your organization
• A look at the statistics: real benefits within 2 to 3 months, 20 to 30 percent reductions in costs/capacity, and significant long-term returns

John Rodgers
Managing Director
SSA & Company

2:45 Creating A Successful Customer Outcome With Outside-In Thinking

In this session Steve Towers, renowned Business Process leader and founder of the BP Group, will walk through a successful tried and tested model for radically increased Customer experience. Based on CEM & BPM principles participant will learn how to shift from an 'inside-out' to customer centric 'outside-in' operational model for increased competitiveness in today’s marketplace.

You will learn 6 key tools to aid outside-in thinking:

• Successful Customer Outcomes: Turbo charge your business by aligning with successful outcomes
• Moments of Truth: Make every customer interaction a profitable one
• Business rules: Rules should guide and help
• Breakpoints: Reduce complexity and win the triple crown
• Bridge the gap: Closing the IT business guide
• Innovation: Using process innovation

Steve Towers
CEO & Founder
BP Group

2:45 Driving And Sustaining Organizational Performance

This workshop will focus on how Milliken implementing the Milliken Performance System can sustain world-class levels of safety performance through associate engagement. It will also show how both of these disciplines are intertwined in a daily management/performance system.

Through both the Milliken case study and additional interactive scenarios around safety and improvement journey, you’ll be able to analyse the fundamental strategies behind a successful and profitable

Process Improvement program. Delve deeper into how to:

• Apply a system-based rather than an initiative-based approach for superior business results
• Achieve total engagement of the workforce as the foundation for a sustainable improvement program
• Obtain leadership commitment and desire for improvement
• Create a 'Daily Management System' to manage day-to-day operations to ensure continuous improvement
• Avoid reaching a Process Improvement plateau and keep driving continuous improvements