A business scorecard has long been upheld as an effective measurement tool, but is it a perfect performance measurement system for all industries? Dr. Rajesh Tyagi says no. In his latest book, A Complete and Balanced Service Scorecard: Creating Value Through Sustained Performance Measurement (FT
From the Editor
Lean Six Sigma has been front-page business news for well over a decade—and never more so than today. Every organization is now faced with economic realities that have slowly—and now suddenly—taken the world by storm.
In times of high stress, many in the management world seek solace in metaphors. We hear of "sea changes" and "tightening our belts."
Perhaps Warren Buffett summed it up best. Years ago, referring to the reckless decisions of management in a boom economy, Buffett noted: "You never know who is swimming naked until the tide goes out."
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An Introduction to Six Sigma Management :
Non-Technical Definitions of Six Sigma Management
Six Sigma management is the...
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Using Workplace Surveys to Make Work Processes More Productive:
In knowledge work and in most service work, productivity...
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The Legend of Motorola: Embracing the Next Generation of Process Improvement:
In the 1980s, Motorola made waves in the business world with...
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Six Sigma for Healthcare
"The Drucker Perspective"
Six Sigma for Beginners and Intermediates
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